Product Ops (Exclusiva para Profissionais com Deficiência)

Descrição

• Actively help our cross-functional product team to operate as effectively as possible, building and maintaining product tools such as dashboards to track feature adoption.
• Collaborate closely with the Product Management team to understand product roadmap, objectives, and priorities.
• Structure and analyze data to help the product team to make better-informed decisions.
• Monitor key performance indicators (KPIs) such as time-to-market, product quality, and customer satisfaction.
• Act as a bridge between technical and non-technical stakeholders, translating technical jargon into understandable terms and vice versa. Working closely with operations and sales teams to improve the customer experience (shoppers and sellers).
• Develop and monitor business processes to streamline product management practices, such as common frameworks for product discovery and delivery.
• Manage live issues and bugs reported by customers, including prioritization, investigation, resolution coordination, and effective communication with relevant teams.
• Maintain a comprehensive and up-to-date log of reported issues, their status, resolution progress, and post-resolution analysis.
• Conduct thorough root cause analysis of bugs and issues to identify underlying problems and contribute to preventing future occurrences.

Inglês - Nível Fluente

• Bachelor's degree in technology, engineering, or business fields.
• Bilingual in Portuguese and English to work with local and overseas teams. English will be the main working language.
• Excellent analytical skills to not only build dashboards from unstructured data but also to extract insights helpful for the product team.
• Excellent communication and problem-solving skills with clear logical thinking.
• Self-motivated with the ability to work in a fast-paced environment that requires autonomy and skills to deal with ambiguity.
• Ability to coordinate with counterparts in the Asian market.