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Global Service Desk Agent - Jr -112393
v1992344

0111 Equinix Do Brasil SolucÕes De Tecnologia Em InformÁtica
  • Ícone de salário
    Salário a combinar
  • Ícone de localização
    Rio de Janeiro
  • Ícone de hierarquia
    Auxiliar/ Operacional
  • Ícone de relógia
    Expira em 31 dias

Global Service Desk Agent

Job Summary

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.

Responsibilities
Customer Support

* Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.

* May provide support in 1 or more languages.

* Works on tasks outside of the queue as assigned by management.

Process (Improvement/ Development/ Management/ Documentation)

* Consumers of process documentation.

* Responsible for alerting team leads and managers for discrepancies.

* May make recommendations for process improvement.

Business Systems

* Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD.

* Recognizes and escalates when standard processes are not functioning correctly.

Qualifications

* Previous experience with Customer Service;

* High School diploma;

* We are looking for a hands on person who is passionate about working with customer and is willing to enhance their experience with Equinix;

* Undergraduate diploma or currently enrolled in a University is a plus;

* Advanced English and Spanish is required;

* Microsoft Office Intermediate.


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