Detection and drive action plan to reach Customer Quality expectation
Customer interface for Quality Matters for the defined Customers sites in his / her responsibility
Ensures Valeo Quality Strategies are applied
Enhance awareness of customer expectations by permanent dialogue with quality staff at the customer site and periodically distributing briefing notes to the Group.
Eliminate line failures, in cooperation with the Divisions involved, characterize the problem completing 5W2H, doing first level analysis, managing sorting operations at Customer, challenge the logical thinking of the PDCA inform all levels if necessary
Communicate with the Customer: React quickly when customers’ contacts become dissatisfied , protect the customer by managing sorting operations, implementing surveys, preventive inspections, review of PDCA analysis by the Customer, with Division representatives, serve as the point of access for customer, provide with detailed information about the customer's organization and operating methods.
Support Divisions, communicating to Customer issues detected on Valeo lines and in case of language issue with the Customer
Assist in development of New Vehicle Programs by: planned launches within the next 24 months period, products involved in the new projects, including both new parts and carryover components & systems, support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology, Lessons Learned in current applications / customer plants that could be applied to new launches, define Launch Readiness Review Plan, for key milestones.
Support trial build reviews to ensure robust Control Plan,
Reactivity with clarification of open points applying regular communication, using 5W2H.
Assist in start of production for new vehicles and modifications by: alerting on any issue , managing index changes for production line batches and advance stock
Help make products easier to assemble and ensure that they are used properly by: informing the customer of the correct conditions of use and of Valeo's recommendations, Informing the plants of the actual conditions of use and their evolution,
Participate in measuring Quality by:
Being informed of customer Quality indicators
PPM Line Returns.
Percentage of Warranty Returns.
Specific customer indicators.
Knowing how indicators are measured
Knowing customer contacts who process and consolidate Quality data
Perform daily and Weekly Quality Reporting
Experience: Automotive and Quality area
Language: English Fluent
This position is responsible for São Paulo Region.