1.Cash collection on a book a defined book of business
2.Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer goodwill
3.To make contact with customers regarding all unpaid items following up communications frequently.
4.To anticipate developments and to identify accounts that requires special attention and act decisively to resolve difficulties, consulting management where propriate. 5.Work closely with Clients, internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices. 6.Manage the decision process on disconnecting customers when payments cannot be negotiated.
7.Monitor & analyze collection trends & identify debt issues at an early stage for resolution.
8.Ensure actions from monthly business unit debt provisioning meetings are followed-up. Ensure accounting for bad debts & provisioning comply with accounting standards
9.Build effective relations with Commercial and Finance management teams
10.Prepare for and attend weekly aging reviews with management.
11.Manage and address all cash applications issues which pertain to your portfolio
12.Maintain up to dates notes and current status of each account in the Get paid workflow tool
13.Suggest & implements improvements to current practice
14.Visit customers to resolve problems and promote cooperation
15.To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management.
•Bachelors Degree with relevant account/finance course
•collections experience / previous experience working for a financial information provider (preferred)
•Prior experience in dispute resolution and managing an accounts receivable book of business
•Proven experience working independently, demonstrating strong problem solving skills, work prioritization
•Excellent written and verbal communication skills
•Ability to thrive in an environment with multiply systems
•Capable of establishing trust and confidence with external and internal staff at different levels
•Ability to assimilate new information quickly and transfer learning from one situation to another
•Ability to cope with detailed tasks under high deadlines
•Assertiveness, consultative, facilitation and meetings management, negotiation and problem solving skills
•Understanding of compliance, security awareness, and service delivery
•Must be focused and results-oriented/achiever
•Excellent Microsoft Office Skills, Excel, Word and Outlook a MUST