Assists internal and external resources with the development of the areas of knowledge, including verify if such areas of knowledge exist and how they respond.
Assists with defining knowledge areas based on business value and priority.
Assists with documenting knowledge areas for hand-off to the natural language model team.
Assists with creating accurate, well-written Intelligent Virtual Assistant responses that follow the applicable style guide and best practices.
Assists with editing Intelligent Virtual Assistant responses for accuracy and clarity.
Assists in the evaluation of large volumes of summary - or detail-level business data from varying sources.
Assists with the analysis of client data and identifies areas in which the Intelligent Virtual Assistant’s knowledge can be improved.
Rates the user experience of Intelligent Virtual Assistant conversations.