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  • Publicada em 11/07/2024
  • v2659660

Analista de Customer Service

Confidencial

Pleno
Que pena, esta vaga está indisponível. As inscrições estão encerradas.
  • Ícone de salário
    Faixa salarial a combinar
  • Ícone de localização
    Santos
  • Ícone de modelo de contratação
    Regime CLT
  • Assistência médica Assistência médica
  • Assistência odontológica Assistência odontológica
  • Auxílio academia Auxílio academia
  • Consignado Consignado
  • Convênio com empresas parceiras Convênio com empresas parceiras
  • Participação nos Lucros ou Resultados Participação nos Lucros ou Resultados
  • Seguro de vida Seguro de vida
  • Vale-refeição Vale-refeição
  • Vale-transporte Vale-transporte

Descrição:

Some of the position's tasks include:

• Handle Customer phone calls

• Build Expertise in all topics related to Imports, Booking Export and Documentation

• Proactively propose and discuss with the managers actions to improve the import, booking and documentation efficiency

• Follow standard processes and new requirements as communicated by management

• Process change of destination

• Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication

• Follow up transshipment whenever a demand in place

• Handles revenue dispute capturing

• Interaction with customers via CRM

• Act as point of entry for Bills of Lading inquiries

• When required, handle B/L amendments for urgent cases

• Handle Bill of Lading releases requests (Telex release, certificates)

• On customer request, handle special equipment return requests

• Handle import documents like arrival notice, delivery order and container release for single requests

• Process delivery instructions and update FIS with relevant delivery details

• Handle cases correspondence with customer on potential claim requests

• Handle re-export/return shipments

• On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team

• Handle booking, documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery

• Process invoice amendments (reversals) received via e-mail


Requirements and Qualifications:

• Desirable experience in Excel

• English intermediate

• Able to work well with others and follow guidelines

• Positive attitude



Idiomas:

Inglês - Nível Intermediário

Publicidade