- Assistência médica
- Auxílio estacionamento
- Convênio com empresas parceiras
- Home office
- Horário flexível
- Programa de treinamentos
- Seguro de vida
ABOUT THE ROLE
As Sales & Customer Service Coordinator for our Business Unit Global Logistics you’re part of a professional and ambitious team, specialized in shipping & logistics of container tanks for Liquid and Gases.
You ‘re responsible for coordinating sales and logistics service delivery for a group of international customers and together with your colleagues around the world you provide excellent customer service. You thrive in a dynamic environment and have a strong focus on operational excellence. Ambition, Improvement and Fun in Business are part of your DNA.
What you will do:
You are the main contact person for your customers. We’re looking to extend the team with an all-round and hands-on account & contract manager with outstanding customer service and problem solving skills.
That includes sales of logistics services - transport and shipping - coordinating customers requirements, booking with shipping lines, planning and Tank Container allocation, Documentation, Bill of Lading, Invoicing, basically you have the opportunity for coordinating your accounts from the beginning to the delivery, plus interacting with a global team from Den Hartogh and agn that will support you along the journey.
Your main responsibilities:
Accountable for the daily order management and execution of the shipping processes as agreed within the commercial terms of the contract.
Take care of all operational contacts (from order to invoice) and hands-on execution for the customers and provide excellent customer service, managing shipping lines, trucking companies, depots and all the communication and problem solving for your customers.
Coordinate between the different Den Hartogh departments (planning, fleet services, operations) and drive efficiency and operational excellence.
Analyse the financial & operational performance of the contract and have a strong focus on continuous improvement and cost optimisation.
Identify and create opportunities to increase the success of the business unit with safety, customer satisfaction, quality and margin always on top of your mind.
Participate in various team and business projects.
You are accountable from the sales until the service delivery, you will manage the accounts, performance and operations of export and import logistics service together with the operations team.
In short: together with your colleagues from operations and commerce, you realize creative logistic solutions for our customers. In the world of bulk chemical logistics, no two days are the same.
Espanhol - Nível Avançado, Inglês - Nível Fluente e Português - Nível Fluente
Six Sigma, Problem Solving e Logical Skills
Bachelor degree with solid experience in a dynamic and international environment.
Proven track record in Customer Service / Account management, experience in export, freight forwarding, shipping, containers, isotanks.
Great problem solving skills with a positive and can-do mentality.
Knowledge of shipping (deep sea) and customs protocols (import / export) is a great advantage.
Accurate and good planning & organising skills.
Decisive and ability to adapt to ever-changing scenarios
Commercial acumen and good understanding of general supply chain management.
Sound analytical skills and understanding of cost drivers.
Proactive and a strong drive to constantly improve and achieve results.
Team player who is also able to work independently.
Strong drive for personal development; high level of learning agility and flexibility.
Excellent communication (also in writing) skills in English and Portuguese (Spanish is a plus).
WHAT WE OFFER
We offer you an interesting position with a high degree of responsibility in a international and informal organisation. An opportunity to grow with us in a workplace where we believe in giving trust, responsibility and taking ownership.
We offer attractive Den Hartogh employment conditions, health & life insurance, meal benefits, personal development and flexible working arrangements.
Our office in located in Barra da Tijuca/Jacarepaguá neighborhood in Rio de Janeiro.
Chemistry through Smart Logistics
Den Hartogh Logistics is one of the leading Logistics Service Providers. Our family-owned organisation was established in The Netherlands in 1920. As a bulk logistics service provider for the chemical, gas, polymer and food industry, we combine the best elements to create the optimal solution for each situation. Safety and operational excellence are embedded in our culture.
Den Hartogh has a presence in every region of the world, with premises/offices in 47 locations within 26 countries. Our workforce consists of more than 1,800 people and our modern equipment includes more than 20,000 tank containers, 6,100 dry bulk containers and specialised dry bulk trailers, 350 tank trailers and 625 trucks.
Chemistry through smart logistics
Chemical logistics is our business, and personal chemistry with customers our aim. We bring over 100 years experience of delivering smart logistics for the chemical and petrochemical industries.