This position will be based in the Southeast Brazil region.The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts.
Lead and supervise a team of Area Managers and hourly associates in outbound or inbound operations.
Responsible for the overall safety, quality, performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Additional Job Elements:
Lift and move totes up to 49 pounds each.
Regular bending, lifting, stretching and reaching both below the waist and above the head.
Walking in the warehouse and around area with great frequency; this means walking long distances on a regular basis.
Must be able to stand/walk for up to 10-12 hours.
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).
The role reports to the Regional Operations Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.
Key Tasks/ Responsibilities:
Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
Set / clarify requirements and expectations for Area Managers and Team Leaders.
Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Implement change and/or develop new processes as required
Participate from time to time in cross-functional Process and Business Improvement projects.
- Direct management experience for a salaried employee population and its performance;
- Experience with performance metrics, process improvement, and Lean techniques (how, when, who);
- Management experience in a manufacturing, production or distribution environment;
- Candidates must be flexible to work weekends and/or overnight shifts regularly.
- Advanced English and Portuguese.
- Experience with a contingent workforce during peak seasons;
- Ability to handle changing priorities and use good judgment in stressful situation;
- Interest in long-term career development through assignments in multiple facilities.
A Talento Incluir, consultoria de Inclusão e Diversidade, está buscando Profissionais Com Deficiência, para trabalhar em uma grande empresa multinacional do segmento de tecnologia voltada para área de compras online, digital streaming e cloud computing.