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Documentation Analyst

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MISSION:  Main objective of this position is to execute, control and give support in the day-to-day activities of the Documentation team.


· Understand the standard requirements for issuing the various types of Transportation Documents (CT-e / BL), handle invoices, drafts of BL's and register customers data;

·Understand about booking, cargo readiness, VGM, PIN Suframa, freight calculation, feeder loading, documents under subcontracting rules, cargo manifest (MDF-e, Refeer and IMO);

·Have full knowledge of the operation of the corporate systems (E-cargo), its tools and resources related to the processing of the documentation for issuing the CT-e;

·Input data to control KPI's, track performance indexes on VMS charts and participate in weekly meetings with the team for data analysis and setting action plans;

·Act as escalation link to the Customer Service team for documentation issues and service failures and address internally for a fast and efficient resolution;

· Assist Documentation Manager for permanent evaluation of workload and distruibute tasks amongst team member in the various locations;

·Understand the importance and facilitate the communication with cross-functional team (Operations, Transport, Customer Service, Finance team members, and Service Centre if/when applicable), to attain the company and customer satisfaction goals and supoport other departments by communicating necessary information;

·Understands service contracts as well as tariffs;

·To execute the operational tasks of Documentation, established in SOP.



Degree: Degree Required Business Administration, Foreign Trade, Logistics or similar

Knowledge of Government systems, as such Siscomex Carga, Mercante, Porto sem Papel

Detail, focused, deadline and customer service oriented;

Language: English

Mercosul part of CMA CGM is a leading worldwide shipping group. Founded in 1978 by Jacques R. Saadé, CMA CGM is today a worldwide leading shipping group. It has nearly 22,000 employees around the world, of which 4,500 in France. Of the French employees, 2,400 are based in Marseille, where the Group was founded. The CMA CGM Group has become a major player in the global maritime shipping industry. A global network of innovative services Backed by 765 offices and agencies in more than 160 countries and operating nearly 200 regular shipping lines, CMA CGM Group offers comprehensive market coverage capable of meeting customer expectations across the globe. 

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