Work location: Umburanas - BA. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for field resource deployment planning and execution to meet customer and business metrics.
Interface with the customer service managers on issues escalation.
Develop long range forecast for region resource needs.
Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training.
Develops an operational year plan for the own department activities.
Suggests improvements in products, processes and procedures.
Contributes to plan of larger unit. Works together with high level people from the business and SPB and EB level.
Specifies needs, communicates about project approach and presents outcomes of research done. Diverse clients in a region. Works on the basis of predefined contracts and frameworks.
Some latitude to deviate from those conditions.
Avaiability to work in Umburanas - BA
Bachelor's degree and experience in Services.
Experience in Resource Management.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to influence others and lead small teams.
Lead initiatives of moderate scope and impact.
Ability to coordinate several projects simultaneously.
Effective problem identification and solution skills.
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