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Client Support Analyst

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Energy Market Consulting in Colombia


Position responsibilities:

• Develop an understanding of energy markets in South America Help team to monitor the evolution of the electricity and gas sector’s regulation and market drivers 

• Elaboration of materials focused on the energy markets of South America •

• Create and gather materials to support meetings with clients to discuss about energy procurement strategies

• Responsible for producing & generating client reports

• Support client team in presentations and teleconference

• Coordinate the receipt of internal & external energy invoices

• Identify anomalies in invoices and investigate those issues

• Facilitate rollout of new client by coordinating information collection between the client and internal Implementation Team

• Establish relationships with clients at the plant and corporate level when needed

• Respond to customer inquiries

• Coordinate energy budget processes between the client and internal team

• Identify challenges and proactively search for solution or elevate internally

• Contribute to process enhancement & new process development • Other responsibilities as assigned

Essential skills and qualifications:

• Strong customer service, analytical and organizational skills

• Proficiency in Outlook, Word, Excel & Power Point • Bachelors degree

• Advanced English
• VBA programming appreciated