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Support the activities of customer service by managing customer claims, analyzing  the defective parts, defining root causes and assuring proper answers with corrective actions / improvement plans (ex. 8D Reports and answers on Customer portals)
Providing follow-up to the responses to customer complaints (PPAS)

Define  and implement with Manufacturing Quality the activities  in order to protect the Customer after its complaint (ex. Sorting and rework)
Follow customer systems in a daily basis to communicate quality issues to the organization and address containment actions and analysis

Make internal escalation in case of need to solve customer's problems, to involve all plant functions to achieve solutions
Prepare and manage  improvement plans in case of deviations from targets or after customer audits

Analyse potential risks at 0 Km and in the Field, and evaluate related potential costs in conjunction with Finance and BL Customer Quality

Coordinate the APQP of new products by supporting the plant during the quotation process of new products, introduction of product modifications/process changes/new suppliers

Follow customer assessments in the plant for product approval and release to production.                                                                                                                                                                                     People Management.