- Excel advanced;
- Word and PPT intermadiate;
- English advanced/ fluent;
- Good analyse;
- Good comunication;
- Background in bussines or engeniring;
- Thecnical skills will be a difference.
-Technical support of all handset project: tools/image/document transferring,daily repair technical support, repair manual delivery/translation. For all handset NPI project, provide technical training to call center and repair agents
- Contact window of all customer complaints in handset field, close all complaints in time and provide technical support to handset end user. Provide special/urgent solution to large claimed value cases,tricky and fraud complaints and handset market crisis management.
- Assist Legal department to investigate after-sales law suit cases. Monitor refund process of material shortage cases: agreement, achievement and payment check.
- Work closely with after-sales manager to consolidate the customer’s feedback on product quality, Monitoring defective return rate of all PO delivery, comfirmation of batch/critical quality problem.
- Prepare weekly/monthly reports to feedback all QC & repair matters to After Sales Manager.
Location: São Paulo - Berrini
Work hours: Monday to Friday, 8:45 to 17:45, including one-hour lunch break
Benefits: Heath insurance, dental insurance, life insurance, meal allowance, transportation allowance.