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A oportunidade Assistent de After Sales - Telecom - Berrini (v1556048) não está mais disponível no VAGAS.com.br.
L758011493611

ZTE is a leading global provider of both telecommunications network solutions and handset devices, serving more than 500 carriers in over 140 countries in Africa, Asia-Pacific, Europe, Latin America, the Middle East, North America and South Asia.

Under the guidance of the company's talent strategy, ZTE Corporation actively extends employees' personal development space and design personal career development path for employees. The 'Three Career Development Paths' oriented to technology, service and management are the company's commitment to its people that their potential can be continuously developed in different directions within the organization.

ZTE Corporation, a people-oriented company, concentrates on the win-win situation of the company and its employees.

ZTE Corporation, the platform for passion and dream.

Assistent de After Sales - Telecom - Berrini (v1556048)

  • Código da vaga: v1556048
  • Nível hierárquico: Júnior/Trainee
  • Local: São Paulo / SP / BR
  • Quantidade de vagas: 1
  • Data de expiração: 31 de Agosto de 2017
Job requirements:
- Excel advanced;
- Word and PPT intermadiate;
- English advanced/ fluent;
- Good analyse;
- Good comunication;
- Background in bussines or engeniring;
- Thecnical skills will be a difference.

Job duties:

-Technical support of all handset project: tools/image/document transferring,daily repair technical support, repair manual delivery/translation. For all handset NPI project, provide technical training to call center and repair agents
- Contact window of all customer complaints in handset field, close all complaints in time and provide technical support to handset end user. Provide special/urgent solution to large claimed value cases,tricky and fraud complaints and handset market crisis management.
- Assist Legal department to investigate after-sales law suit cases. Monitor refund process of material shortage cases: agreement, achievement and payment check.
- Work closely with after-sales manager to consolidate the customer’s feedback on product quality, Monitoring defective return rate of all PO delivery, comfirmation of batch/critical quality problem.
- Prepare weekly/monthly reports to feedback all QC & repair matters to After Sales Manager.



Location: São Paulo - Berrini

Work hours: Monday to Friday, 8:45 to 17:45, including one-hour lunch break

Benefits: Heath insurance, dental insurance, life insurance, meal allowance, transportation allowance.

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