***SERÃO ACEITOS SOMENTE CURRÍCULOS EM INGLÊS E ATRAVÉS DO LINK MENCIONADO.***
Order Management & Export Specialist will be responsible for comprehensive customer service including managing export of ordered goods and materials.
Contact with the customer - collection of orders;
Assisting customers in solving problems and incidents;
Answering customers’ related unpaid invoices queries;
Coordination of proper documents and information flow between factories (headquarter and branch);
Cooperate with Purchase Managers and Acting as local interface to sites/ warehouses, customs authorities and transport providers;
Plan, execute, coordinate & optimize daily export;
Create SAP orders, including transport with necessary shipping instructions;
Create and distribute the complete set of shipping documents: packaging lists, delivery notes, invoices;
Monitor timelines throughout the transport planning, loading and execution process including shipment tracking;
Act on delays - provide issue solution, give feedback on transport order status;
Perform claim management through the internal Quality Notification System;
Perform freight invoice verification and freight cost control;
Taking care of good relations with the customer (respond to enquiries and orders, complaints, giving feedback to customers) and maintaining positive relations with internal Clients.
ENGLISH AND GERMAN FLUENT;
Experience in customer service desk (is a must);
Knowledge of SAP SD (is a must);
Experience in logistic, export or supply chain area would be an advantage;
Basic knowledge of accounting would be an advantage (Accounts Receivables);
Minimum certificate of secondary education (preferably an University degree);
Highly developed interpersonal skills;
Strong motivation to work;
Knowledge how to set priorities;
Ability to work under pressure;
Excel, Word and Outlook professional working competency, CRM tools would be an advantage.
A rewarding challenge to develop skills in the financial area;
Unique opportunity to have a substantial impact on transition process;
An opportunity to be part of a team with great enthusiasm for the business and for delivering top class service;
Work with talented and highly professional colleagues, in a culture that is collaborative, respectful and committed to your professional development;
Career development within our organization;
Benefits such as gym membership, private health care.