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Toyota Material Handling Mercosur

Toyota Industries Corporation – TICO – fundada no Japão, em 1926 pelo mestre das invenções Sakichi Toyoda, opera em diversos segmentos da indústria mundial: automotivo, manuseio de materiais, máquinas têxteis e eletrônicos.

A Toyota Material Handling Group – TMHG – é a divisão de equipamentos industriais para movimentação de materiais da TICO. Líder mundial, oferece soluções otimizadas para os desafios de logística de seus clientes, através de ampla linha de equipamentos industriais.

After Sales Manager (v1418310)

  • Código da vaga: v1418310
  • Nível hierárquico: Gerência
  • Local: Diadema / SP / BR
  • Quantidade de vagas: 1
  • Data de expiração: 30 de Novembro de 2016
Key responsibilities:

o Manage a team of service engineers/technicians to provide efficient after-sales and service support.
o Administer and manage all aspects of customer and dealer complaints ensuring that customer problems are solved in a timely manner.
o Meet key performance indicators and targets for the service and parts departments.
o Look for opportunities to increase efficiency of the Aftersales operation.
o Work with team to develop understanding and implementation of customer focused environment and setting clear objectives/targets.
o Take actions to sustain, retain and enhance levels of customer satisfaction and sustained profitability.
o Build strong relationships with customers and ensure long term business.
o Ensure that correct specifications are delivered to the customers.

Key competencies
o Aligning performance for success
o Negotiation
o Building strategic working relationships
o Coaching and developing others
o Communication
o Continuous improvement
o Ability to work well in a team setting
o Fluency English

A successful candidate will have:
o Experience managing, mentoring, and evaluating staff and business partners. As well as train, develop and recruit talent for after sales team
o Bachelor’s or Master’s degree or an equivalent education
o Bring a wealth of knowledge, vision and execution (strategic thinking and planning)
o Working knowledge of capital and expense budget preparation
o Proven leadership skills and the ability to effect changes
o Knowledge and ability with PDCA

The successful applicant will be:
o Enthusiastic, friendly and helpful
o Committed to deliver an unparalleled level of customer service
o Respectful and courteous to customers and colleagues
o Resilient with a drive to succeed
o Honest with high levels of integrity

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