operação;Extrair relatórios via LMS;Extrair relatórios BI via Dashboard;Tratativas com times de Serviços e Customer Experience.
This role needs to have a background in soft skills and a strong orientation toward customer service Effective communication and active listening• Problem-solving ability• Emotional intelligence• Empathy and customer act with integrity• Good communication in Spanish and english Complementary (Non-Priority) Skills • Experience
digital ou implantação de soluções omnichannel.Certificações ou cursos em Gestão de Operações, CX (Customer Experience) ou Lean / Six Sigma.Atuação prévia em empresas de grande porte ou operações de alta complexidade
contingency planning across the region.What we are looking forRequired Qualifications• 6–8 years of experience track record of delivering cost savings, optimizing payment terms, and meeting key KPIs.• Hands-on experience Stays engaged and constructive even in constrained environments.• Customer-Centric Mindset: Understands