Empresa multinacional, segmento químico, situada em São Paulo

Analista de Importação e Exportaçao (v1417965)

  • Código da vaga: v1417965
  • Nível hierárquico: Sênior
  • Local: São Paulo / SP / BR
  • Quantidade de vagas: 1
  • Data de expiração: 30 de Outubro de 2016
Main Activities:

Execute export sales processes in most efficient manner

Export sales order processing

Establish relationship between affiliates, agents and distributors abroad

Provide pricing and delivery information
Respond promptly to customer inquiries, handle and resolve customer complaints

Invoice and coordinate sea / air / road shipments
Preparation and issurance of export documentation

Expected outcome:
Answer questions and resolve problems about products and services.
Take orders or make changes to existing orders.
Processing an order to the satisfaction of the customer or affiliate and making the necessary changes according to the inventory records.
Assure that accurate prices are maintained in the system, request new customer accounts, process forms, applications and requests.
Record details of inquiries, comments, complaints and actions taken.

Communicate and coordinate with internal departments.

Follow up on customer interactions and provide feedback on the efficiency of the customer service process

Ability to work with FCL (Full Container Loads) and LCL (Less Container Loads) shipments. It is expected to complete customs procedures and work with appointed routed agents and company operated services. Some roles require individuals to have an experience of air, sea and road transport.
Prepare and provide documents to customers or affiliates in accordance with the terms of shipment standard operating procedures.

Fluent in Portuguese and advanced knowledge in English and Spanish
Competencies required:

SAP knowledge

Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
Adaptability, Initiative
Stress tolerance

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