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Lnv72177162272115659



Empresa multinacional Norte-Americana líder no segmento de bens de consumo presente em mais de 200 países. Venha trabalhar em uma empresa onde as pessoas fazem a diferença!

IT Technical Analyst (v1408775)

  • Código da vaga: v1408775
  • Nível hierárquico: Pleno
  • Local: São Paulo / SP / BR
  • Quantidade de vagas: 1
  • Data de expiração: 20 de Outubro de 2016
Responsibilities
• 2nd level Troubleshooting and resolution technology issues (desktops, laptops, servers, LAN connectivity, network printers, and local software)
• Configure, image, deploy and setup End-user computers (software, hardware and peripherals),
• Equipment lease change outs, moves, adds, changes
• Problem resolution and follow-up to infrastructure service problems and inquiries
• Hardware and software inventory
• Utilize CP help-desk and inventory tools (to collect/report and enhance the delivery of services)
• Maintain and improve expected service levels, and conduct regular performance reporting reviews

Education
• Bachelor's degree from accredited college or university (preferred majors in Computer Engineering, Engineering, Computer Science or Mathematics).


Requirements
• Proven track record of performance with IT Infrastructure related work/experience, in similar size organization
• In-deph understanding of PCs, networks, Windows OS 7 or higher, Office 2010 or higher. (CCNA or CCNP are a plus)
• Competent to expert skill level in implementing and supporting the following technologies - LAN/WAN, Windows Server 200X, Active Directory,SCCM, Symantec Antivirus, Windows 2010, Office 2010, OSD Deployment, VOIP
• Familiarity with the TCP/IP Network Protocol
• Background to manage IT contracts, payments to providers and IT budget management
• Strong interpersonal skills; ability to collaborate effectively with Global Information Technology and other teams;
• Proficiency in English.


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