Multinacional Suíça de soluções em RH.

Especialista em Atendimento ao Cliente (v1406730)

  • Código da vaga: v1406730
  • Nível hierárquico: Sênior
  • Local: São Paulo / SP / BR
  • Quantidade de vagas: 1
  • Data de expiração: 14 de Outubro de 2016
• Serve as change agent by stimulating, communicating and institutionalizing robust operating mechanism in regards modalities
• Improve customer satisfaction and reduce process variation
• Seek, share and institutionalize best practices.
• Lead by influence, ability to demonstrate to your customers that "we are in this together"
• Aware of pulse of regions, customer issues.
• Engages appropriate resources to resolve the problem and ensure the customer is always updated with the plan.
• Prioritizes issues and then deals with the one that needs immediate attention.
• Be the voice of the customer in the escalation process, pass the team Customer Sense of Urgency, conduct escalation cycle
time reduction,
• Ensuring customers immediate concern is escalated & tracked to ensure traction on early closure of issues
• Strong communication between Commercial and Service teams.

São Paulo, SP.
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